The scope of family medicine encompasses all ages, sexes, each organ system and every disease entity. We serve as the primary care provider–the one to contact first for any medical concerns. In addition to caring for routine problems such as ear infections, colds, rashes, headaches, etc. in the office, we also have the expertise to deal with such complicated medical conditions such as heart disease, hypertension, and diabetes.

Yes, we are delighted to accept new patients, including new Medicare and Medicaid (AHCCCS) patients.

If you feel you have a medical emergency, please call 911 or proceed directly to the nearest emergency room.

We do not refill narcotics or controlled substances on nights or weekends.

Please call the office number of 623-385-7900 and follow the directions to speak to the answering service. They will page the provider on call. We want to handle these calls efficiently so, if your call has not been returned within thirty minutes, please call again. Also please reserve these calls for actual emergencies as opposed to prescription refills, etc. Our providers will not refill antibiotics, narcotic medications such as pain medicine or muscle relaxers over the phone. Regardless of the reason.

We believe medical advice is best given face to face and encourage you to discuss your needs during scheduled appointments. For questions that may not warrant an appointment please call the office to leave a message for your provider. Phone calls to the office during business hours are reviewed by a medical assistant who can discuss your concerns with clinician as necessary.

We encourage you to visit our office for evaluation and appropriate referrals for specialist care. We have a trained referral specialist in the office who can work with your insurance plans and specialists offices to facilitate appointments and avoid delays.

The providers at Desert Bloom Family Medicine recommend an annual Preventive Health Exam for all our patients. This annual exam gives your provider time to understand your concerns, update your preventive care status, answer questions and help you take steps that may prevent potential health issues.

At Desert Bloom, we believe that an Annual Wellness Visit is an important Medicare benefitfor maintaining your overall health. Medicare has very specific guidelines regarding what must be done at this visit. You should expect your healthcare provider to review your medical and surgical history, review all medications and supplements that you are taking, review medicalconditions that run in your family, discuss your personal habits, such as diet, exercise, andtobacco and alcohol use, and recommend steps you can take to help improve your health.

An annual wellness visit is NOT the same as an annual physical. At a physical, your providerperforms an exam, and may run tests or take blood. A physical is not covered or paid for by traditional Medicare, whereas your Annual Wellness Visit is covered. Most Medicare Advantage plans cover both visit types. An Annual Wellness Visit or Annual Physical doesnot include diagnosing or treating new or existing medical issues. Addressing any new orexisting medical concerns may be considered a separate service by Medicare and if soyou would be responsible for paying any deductible or coinsurance amounts.

We always try to schedule your next appointment before you leave the office. This enables us to prepare for your next visit, and ensures that your appointment is confirmed at a convenient time for you.

We do our best to have same day and next day appointments available for people with more urgent health concerns and illnesses.

Please give us at least 24 hours advance notice if you will be unable to make your appointment. Patients who do not cancel their appointments in a timely manner may be discharged from the practice.

Our patient portal is a tool used to communicate with patients in a secure and convenient way. The portal also provides access to a summary of the care you’ve received at Desert Bloom Family Medicine.

The patient portal provides you with the ability to:

The patient portal is a quick and convenient way for you to communicate with our office. You can view lab results, request medication refills and contact your provider’s staff without having to call or wait on hold. You may also send us messages and requests through the link on our website- www.desertbloommedical.com

For urgent matters, you should always call the office at (623) 385-7900.

We require you to schedule an appointment to review your lab or test results. This allows your provider to explain them to you and to develop a plan of care.

We always try to refill all of your medications at your routine office visit. We prefer to refill your prescriptions in a face-to-face visit. However, we realize that circumstances may arise that require a refill in between visits.  For your convenience you can either call the office to request a refill over the phone or request a refill through your pharmacy.

At your routine office visit, our staff will refill all of your medications until you are due for your next appointment. If your medication supply is running low and you can’t get in for a visit,contact us before you run out so we can refill a short supply until you can come in for anappointment.

If you are unable to come in for your regular visit, you can request a short-term prescription refill through the patient portal, your regular pharmacy or by calling our office at (623) 385-7900.